Homewood Suites by Hilton Lake Buena Vista - Orlando - Orlando, Florida

Pascal Rhyner

Grosse Zimmer, gute Lage mit einem hervorragendem Preis-Leistungs-Verhältnis!

Jason Burden

First and last time trying this hotel. The key to our room only worked occasionally, light would turn green but would not disengage the lock mechanism. Pool was not heated, no big deal. Hot tub was out of order, when asked when it would be fixed, was told they are ripping it out. Not a big deal to me. The biggest issue was my daughter and a few members of her dance team and another family were trapped in the elevator for close to an hour. The fire department was able to arrive before the hotel maintenance department. When maintenance did arrive there was very little sense of urgency. It did appear the hotel manager expressed concern. Called the front desk to request towels, waited 3 hours, then went to the front desk to make a second request, about 20 minutes later, they were brought to the room. On a positive side, the beds were comfortable, and the breakfast was pretty decent.

Jessica Schwab

I was sadly and surprisingly disappointed with this trip. I have been a Hilton Honors member for awhile and never had an issue with any hotel I stay at. I loved my room it was well cleaned but the service staff did not meet the Hilton standards I’m used to. I first wasn’t given my 2 bottles of waters until I asked for them (ended up with one cold cause they were out). The room although clean and spacious was FREEZING set at 66 degrees and despite turning the AC off in both rooms I needed an extra blanket to get to a normal temp. I ordered a second blanket around 8:20pm? I ended up getting hungry around 9:30pm so I ordered a pizza and went to pick it up (literally a two minute drive from the hotel) and the blanket was still not delivered so I had to stop myself to request again with the front desk. I then got a weird Knock on my door by a housekeeper at 9am asking me to check out? I’ve never had that before. I was still in my pajamas trying to soak up the last moments of peace before heading down for breakfast. The food was ok nothing out of the ordinary but I didn’t see milk for the cereal and it was rather disorganized so no proper line for anything was formed it was kinda all over the place. I normally am very pleased with Hilton. Never had any issues never complain but this trip was all around just frustrating and strange. I want to stay at this location again as the rooms were nice but to have a 9am wake up call telling me to leave was not the vacation I had planned for.

Lauren Balentine

I have read the reviews from the the other people just now that were written over a week or two ago and a response that these issues would be fixed. I can assure you, they absolutely have not! The digital key cards still don’t work, which means you then have to tote all of your luggage down and get a physical one.

Our shampoo, conditioner and body wash weren’t restocked (which if they were it would’ve been enough for the whole week) so we had to call to get them to replace it. When replaced (after calling 3 times) they replaced the body wash with lotion. We have yet to have that replaced, even though they were called 3 more times to tell them they were not correct in the replacement originally.

The workout room is never restocked on towels and equipment isn’t cleaned.

We stayed there during New Years and New Years Eve and were told they don’t clean at all during those days (like what hotel ever doesn’t clean the rooms everyday - yuck!)

Honestly, even the 1 day during our 5 day stay that they did clean, the beds weren’t even made and the items restocked or checked to restock.

Hot tub was not working which was also disappointing for this time of year as the pool will be cool.

Very disappointed as we have stayed here before and the experience was much better. I assume they have changed management and they obviously don’t care if they have good service. I have stayed at other Hilton’s and thus by FAR was the nastiest and worst experience I have had.

Rob Cabano

STAY AWAY! We are Hilton Diamond Members and we have stayed at many Hilton locations. If Hilton was smart they would disown this hotel immediately.

When we checked in we were told as long as we request it our rooms would be cleaned everyday. As you can imagine traveling with small children on a confined space the room could get messy and the need for clean towels is a must.

Unfortunately this promise was not upheld, even after daily speaking to the front desk and management, who made this promise. At one point at night the entire floor must've requested towel's like we did and the staff was walking down the hallway at 10pm handing everyone fresh towels.

The overnight attendant was very rude every time you asked him a question, you got one word responses and no eye contact.

I cut my hand in the elevator because the safety rail was broken. The flooring is broken as well in the elevator. My room had black mold spurs growing on the walls that I was told was paint one day and dirt another day.

They tried giving me some points instead refunding money back but the amount of points wouldn't cover a full night in the worst parts of any city.

After checking out we made a complaint to Hilton and they advised us someone from the hotel is required to call us back within 48 hours. We waited a week and did not receive a call which shows how much they care about you.

We finally re-contacted Hilton and they were able to give us a little more points but not the refund we wanted.

The breakfast is disgusting, boil in bag runny eggs and cold sausage and children coughing all over it.

For those who require handicap parking, this is not the hotel or you either, only 3 spots that are always taken.

PS don't pay for parking on the app, its not enforced as per the workers at the desk, again another money grab.

Stay somewhere else, Hilton you can do better than this!

Dee L

I came here because it was close by the convention center because I had an event with my company. I requested to use a digital key I wasn’t able to pick the room of my choice. It was already preassigned for me. When I got to the hotel, I opened up the app to use the digital key and it didn’t work. So I had to lug all of my heavy luggage downstairs to get a physical key. When I got into the room, I placed all of my belongings in and left for the day. When I got back at night and finally checked out the living space I noticed there was a strong, unpleasant moldy odor in the room. Visible holes in the walls caused by the door. The shower made a weird creaking sound when you stepped into it. There were stains on the carpet as well. The most alarming issue I saw in the morning when I pulled down the sheet was a large bloodstain on the left side of the bed, which clearly indicated that the sheets had not been cleaned or inspected after the previous guest's stay. I looked under the sink and found liquid dish detergent that looked like it was mixed with another color of dish detergent. Seems like a very unsanitary and unacceptable practice. Guests should be provided with clean, sealed products or none at all....

I let the front desk know, and the attitude was very nonchalant. I let the gentleman at the front desk know that I would like to speak to the manager and he said “ the front office manager is on a business trip and the general manager is busy right now.” I asked him to take down my number and email and have them reach out to me as soon as possible. I took pictures so I could provide this to the manager, so she is aware but no one bothered to reach out to me. This experience has left me deeply disappointed and unwilling to return. As a frequent traveler and business professional, I expect a higher standard of service and cleanliness from a Hilton property.

James T

We evacuated Tampa for hurricane Milton and love our stay at this hotel. Everyone was so great, attentive and helpful! There was one individual ALEX that stood out and was very personable and made our stay the best I have every encountered at all the hotels I have stayed during my military career, family vacations and evacuations. He went out of his way and his customer service was impeccable! Alex will go along way with the way he carries himself and how he treats people. I would definitely come back to this hotel and hope to see Alex again. - James / USAF

SusanTravells

This is a tired hotel that is cutting corners. Sure, you get a kitchenette and more space. It’s very quiet and the staff is amazing, friendly and helpful. However—one elevator is out of order (no sign, buttons light up, you can get in but it doesn’t go anywhere). Another only goes up, not down. They dont have lotion or dish soap. The thermostat in the living room isn’t connected. There’s wallpaper in the hallways falling off the walls. And despite being in an area away from anything they have a $25 a night parking charge. Oh, also the ice machine doesn’t work. ||I mean, it’s clean and quiet and close to Disney. But if this were my first stay in a Homewood Suites I probably wouldn’t try another one. The brand standard is usually much higher.